At Queen City Printing, we realize that you may have questions on your next Offset Printing, Flexography (Label) Printing, Digital Printing, or your next Budget/Affordable Direct Color Imaging & High-Speed B/W Copying printing project, including direct mail. For your convenience, we have listed some of the most common printing questions.
Queen City Printing offers quick delivery within a select radius of our customers courtesy of our delivery van. Most of these deliveries are free of charge. Otherwise we use the services of UPS, FedEx, or trucking companies.
When you request a job delivered via an outside courier, Queen City Printing will e-mail you a tracking number.
You may request either or both. Soft proofs can be transmitted more quickly via electronic methods, but we happily supply hard copy proofs for color matching and stock purposes.
You can make any changes to your original submission you like, including replacing the file entirely.
We accept digital files via a variety of sources. Use our own FTP server if more convenient. For details, please contact us.
You can package your fonts and send them to us, along with your files.
We work with a large variety of file types -The entire Adobe Suite (InDesign, Photoshop, Illustrator. etc.), Quark, Microsoft Word/Excel/PowerPoint, .pdf, .eps, .jpg, .tiff. If you have additional questions, please contact us.
We will do our best to meet any deadline. A timetable will be set up-front.
Yes. We are always willing to work with customers with pressing needs. For details, please contact us.
Most black-and-white copy jobs can be turned around on the same day, depending on the need for finishing (folding, binding, etc.)
Absolutely. Our customer service representatives are extremely well acquainted with all our capabilities and will work with you and our production team to create exactly the product you want at a reasonable cost.
All of our estimates are binding for thirty days. If we don't receive your order within that time, we may request a review of your project and may provide a different estimate.
Depending on the nature of your job, most estimates will be provided within 24 hours or less.
Yes. In fact, most of our returning customers prefer working with Queen City Printing on an account basis.
We will happily process credit card orders via the phone.